• Where are the ladies?October 7, 2025
    Botswana enjoys athletics success but… NANCY RAMOKHUA RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults editors@thepatriot.co.bw   Questionably for several years now, ladies in athletics have their representation visibly missing at international… Read more: Where are the ladies?
  • FMD surges in SAOctober 6, 2025
    Border villages,Tlokweng on high alert Cattle crossing into SA to be slaughtered Farmers to conduct FMD routine checks   BAKANG TIRO RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults editors@thepatriot.co.bw   Government… Read more: FMD surges in SA
  • Banks report P5.98 billion loan defaultsOctober 6, 2025
    Government’s growing fiscal pressures escalate risks of default in household and business loan repayments   RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults STAFF WRITER editors@thepatriot.co.bw Arrears on loans to the household… Read more: Banks report P5.98 billion loan defaults
  • Botswana Council of Churches calls for peaceOctober 6, 2025
    GORATAONE KGOSIMORE editors@thepatriot.co.bw RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults   Rev. Mmachakga Moruakgomo, representing the Botswana Council of Churches, on August 2025 undertook a diplomatic visit to Ukraine aimed at… Read more: Botswana Council of Churches calls for peace
  • Botswana defends slaughtering elephantsOctober 6, 2025
    Global uproar over killing 21 elephants for Independence festivities KITSO RAMONO editors@patriot.co.bw RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults   The Ministry of Environment and Tourism has confirmed authorising the killing… Read more: Botswana defends slaughtering elephants
  • Home
  • News
  • Business
  • Lifestyle
  • Sport
  • Analysis & Opinions
  • Vacancies & Tenders
  • Login
  • Register
Wednesday, October 8, 2025
The Patriot On Sunday
Advertisement
  • Home
  • News
  • Business
  • Lifestyle
  • Sport
  • Analysis & Opinions
  • Vacancies & Tenders
No Result
View All Result
Cart / $0.00

No products in the cart.

  • Home
  • News
  • Business
  • Lifestyle
  • Sport
  • Analysis & Opinions
  • Vacancies & Tenders
No Result
View All Result
The Patriot On Sunday
No Result
View All Result

A passion for service

patriot by patriot
November 9, 2020
in Business
0

Mpho Samuel, G4S’ National Customer Service Manager, oozes nothing but passion for her work. She takes us inside her world

Discuss your role and how you reached this pinnacle

RelatedPosts

Banks report P5.98 billion loan defaults

BDC Group revenue surges to P802m

Choppies gross profit hits P1.8 billion

SAMUEL: I joined G4S Botswana in 2018 and introduced the concept of customer centricity. My role is the first of its kind in Africa and I am excited for G4S Botswana to pioneer change in Africa. This role is very dynamic and challenging and each day comes with multiple challenges. For many years the industry has focused on providing security without necessarily appreciating the service aspect of it. Customer needs have changed over the years and the customer of today expects much more from a security provider and this is where my expertise comes in.

I am a product of the University of Botswana with a qualification in Business Administration (Marketing). I stumbled on the world of customer service support in 2007. As a marketing graduate I had thought that I would have a career in Advertising but the doors that opened for me were in customer service. I was blessed enough to get my first job at Mascom Wireless three months before my graduation. I started off as a customer service officer working closely with the call centre. This is where I fell in love with the world of customer centricity. I continued my stay with Mascom as Customer Service Trainer.

I am a person who is not afraid to try new things, especially career-wise. In 2012, I got an opportunity to try out a different industry. I took up a role with Botswana Housing Corporation doing customer service at the call centre. Many people have a perception that Parastatals are not customer centric so I was excited to venture into that world and make a meaningful contribution. In 2014, I got an opportunity to work at DHL Express as a Head of Customer Service. This was quite a leap career-wise and it introduced me to Management. Working for a multi-national such as DHL was a big step. The standards set for customer service there are quite high and the role is very challenging. Despite this, I had a very successful time at DHL Express with my team getting position three in DHL Sub Saharan Africa in 2015. My Team emerged top in service in 2016. I had the courage to submit an entry for the International Stevie Awards where my Team received a Bronze award in 2015 and in 2016.  I also received a bronze award for Contact Centre Manager of the Year in 2017.

What key projects are you currently working on?

SAMUEL: As a business G4S Botswana has a very clear strategy that encompasses Customer Centricity. As part of that strategy, we are working towards being accessible to our customers 24 hours a day in terms of service provision across all our business lines. We are working on technological solutions that will see our customers not needing to leave the comfort of their homes to access all our services.

What are the lessons for G4S in the COVID-19 era?  

SAMUEL: COVID-19 has brought forward a new normal which is not a bad thing. G4S Botswana with a staffing complement of close to 3000 people has been able to stay ahead in the fight against the COVID-19. Prior to having confirmed cases in Botswana we had adopted work place protocols. These elaborate plans were not only for our Valued Staff but also for our customers who needed assurance that they had a security partner who was well prepared. The most important thing for G4S in this fight is early preparation and consistency in following protocols. COVID -19 has cemented the importance of having robust business continuity plans. It is also a time to explore technological advancements and offer online services. These are the focus areas for G4S Botswana and our customers will soon get to experience this. Technological innovation is in our strategy 2020-2025. We are working on projects that will see G4S leading the industry. We are working on solutions for all business lines that will improve our efficiency and in turn our service to our customers.

What advice do you have for those ladies striving to break through the barrier?

SAMUEL: There is a shift in our country and we are beginning to see strong women leading some of the biggest companies in Botswana. There is really nothing that is stopping women from achieving their dreams. They just have to be willing to work hard and be confident enough to raise their hand in the boardroom.

What inclusive policies does G4S have in place, particularly to advance women?

SAMUEL: G4S is an equal opportunity employer. This is part of our strategy and is evidenced by the rising numbers of women at all levels in the employ of the company.

Your future goals 

SAMUEL: I plan on leading a large company like G4S one day and I am excited to be on this journey. I believe I have the necessary drive and passion to achieve this dream someday soon. There is no limit to what I can achieve.

Favourite holiday destination

Mauritius has always been my favourite and I cannot wait to visit the place again. Another place high on my wish list is the Okavango Delta. I would love to have a view of it from a helicopter.  I am sure God will bless me enough to visit the place very soon.

Who’s your mentor?

I look to a few people for various reasons for example, for my walk with the Lord, for my career as well as family.  They are all very passionate people, very strong willed and also very successful in their different areas. There is no single blueprint for my life that I am following but I do hope that as they continue to support me in my life that they see bits and pieces of themselves in me.

Tags: g4s
Previous Post

Innovation: Illuminating a new world

Next Post

Neo Aabobe’s star shines VERY bright

Related Posts

Banks report P5.98 billion loan defaults
Business

Banks report P5.98 billion loan defaults

October 6, 2025
BDC Group revenue surges to P802m
Business

BDC Group revenue surges to P802m

October 6, 2025
Choppies gross profit hits P1.8 billion
Business

Choppies gross profit hits P1.8 billion

October 2, 2025
Tataki mine opens
Business

Tataki mine opens

September 22, 2025
Banks in P90.79 billion household debt
Business

Banks in P90.79 billion household debt

September 13, 2025
𝐇𝐞𝐦𝐩 𝐈𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭 d𝐞𝐚𝐥s roll in
Business

𝐇𝐞𝐦𝐩 𝐈𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭 d𝐞𝐚𝐥s roll in

September 13, 2025
Next Post
Neo Aabobe’s star shines VERY bright

Neo Aabobe’s star shines VERY bright

Please login to join discussion
  • Where are the ladies?October 7, 2025
    Botswana enjoys athletics success but… NANCY RAMOKHUA RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults editors@thepatriot.co.bw   Questionably for several years now, ladies in athletics have their representation visibly missing at international… Read more: Where are the ladies?
  • FMD surges in SAOctober 6, 2025
    Border villages,Tlokweng on high alert Cattle crossing into SA to be slaughtered Farmers to conduct FMD routine checks   BAKANG TIRO RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults editors@thepatriot.co.bw   Government… Read more: FMD surges in SA
  • Banks report P5.98 billion loan defaultsOctober 6, 2025
    Government’s growing fiscal pressures escalate risks of default in household and business loan repayments   RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults STAFF WRITER editors@thepatriot.co.bw Arrears on loans to the household… Read more: Banks report P5.98 billion loan defaults
  • Botswana Council of Churches calls for peaceOctober 6, 2025
    GORATAONE KGOSIMORE editors@thepatriot.co.bw RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults   Rev. Mmachakga Moruakgomo, representing the Botswana Council of Churches, on August 2025 undertook a diplomatic visit to Ukraine aimed at… Read more: Botswana Council of Churches calls for peace
  • Botswana defends slaughtering elephantsOctober 6, 2025
    Global uproar over killing 21 elephants for Independence festivities KITSO RAMONO editors@patriot.co.bw RelatedPosts Where are the ladies? FMD surges in SA Banks report P5.98 billion loan defaults   The Ministry of Environment and Tourism has confirmed authorising the killing… Read more: Botswana defends slaughtering elephants
The Patriot On Sunday

© 2024 Copyright The Patriot On Sunday - Inspired by Search Mart.

Navigate Site

  • About Us
  • Advertise
  • Disclaimer
  • Contact Us

Follow Us

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Login
  • Sign Up
  • Cart
  • Home
  • News
  • Business
  • Lifestyle
  • Sport
  • Analysis & Opinions
  • Vacancies & Tenders

© 2024 Copyright The Patriot On Sunday - Inspired by Search Mart.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
Are you sure want to unlock this post?
Unlock left : 0
Are you sure want to cancel subscription?