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MultiChoice Botswana appoints Mwape as new Managing Director

patriot by patriot
October 20, 2020
in Business
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MultiChoice Botswana appoints Mwape as new Managing Director
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MultiChoice Botswana is proud to announce the appointment of Ms Lorato Mwape as its Managing Director. Lorato ascends into this position from her former post as Head of Customer Care and Experience, a role she held when she joined the business in April 2019. Mwape brings with her a wealth of experience from Botswana’s leading telecommunications organizations where she has led teams in retail operations as well as outbound call centers and customer-service focused functions.

For 28 years MultiChoice Botswana has grown hand-in-hand with the communities in which it operates in by fostering partnerships with local entities, contributing to the growth of Botswana’s economy, and through the provision of an incomparable service in the delivery of DStv across the nation through our branches in Gaborone, Maun and Francistown and our agencies in Mahalapye, Molepolole, Serowe, Palapye, Jwaneng, Kanye and Ghanzi.

Nyiko Shiburi, Southern Regional Director of MultiChoice stated: “I am delighted to announce the appointment of Lorato Mwape as Managing Director of MultiChoice.  During her time with the business, Lorato has launched a number of innovations geared towards the best interest of the customer, such as a Home Delivery Service, which offered a unique solution to DStv Botswana subscribers during a time of significant need.”

Passion, vision and the determination to learn from every opportunity are the cornerstones of Lorato Mwape’s professional career – and the inspirational traits she draws on in her capacity as MD of MultiChoice Botswana. It is through her passion for finding alternatives and solutions to customer’s problems that saw her career in the Customer Care space achieve unexpected heights, and ultimately leading her to the role she has recently stepped into at MultiChoice Botswana.

“In each and every role I have undertaken in my professional career, my mandate has always been to create solutions to everyday problems that supersede both the internal and external customer’s expectations. I’ve learnt that the only way to achieve this is through listening, learning and improving. Through my own work, passion and drive, my hope is to empower those I lead to do the same,” says Mwape.

Prior to her joining MultiChoice Botswana, Mwape has has worked in the roles of Service Quality Manager, Customer Care Service & Quality Manager, Retail Manager and Call Centre Manager in her over 18 years of experience in the telecommunications space. She also holds a Bachelor of Commerce Majoring in Marketing Management from MANCOSA, Honours Diploma in Applied Management and business skills from University of Stellenbosch, and a Certificate in Management.

As a business born and bred in Botswana, MultiChoice Botswana holds a long-term commitment to making a socio-economic difference in Botswana. Through its MultiChoice Talent Factory initiative, the business is using its influence to play a positive role in Botswana by helping to grow the local creative industry into a vibrant, economic powerhouse. For more information on MultiChoice Botswana, visit www.multichoiceafrica.com or www.dstv.com.

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  • We must ‘walk the talk’ July 4, 2022
    We can only save ourselves and our planet by confronting climate change BY COLLEN VIXEN KELAPILE Climate change has become the enemy of human progress and a threat to humanity’s survival. We see its devastating consequences daily. No country is […]
  • Makwinja caught in Minergy saga   June 30, 2022
    Her husband –Leonard, is a Board Member at Minergy Coal ‘She is conflicted, hence she is failing to resolve our disputes with the company’ – Farmers ‘It’s an attempt to score cheap political points’ –Makwinja Minergy Coal proposes a […]
  • CA Sales lists on the JSEJune 29, 2022
    african-markets.com The JSE, Africa’s largest stock exchange, has listed CA Sales Holdings Limited on its main board providing South African investors with exposure in the fast-moving consumer goods (FMCG) company with a footprint in several Southern African countries. CA […]
  • BBS launches insurance agencyJune 28, 2022
    BBS Limited is pleased to inform its current and potential customers as well as stakeholders that it has launched an insurance agency called BBS Insurance Agency Limited; whose purpose is to provide insurance agency services and bespoke insurance products […]
  • MANTSWE JOINS TURNSTAR BOARDJune 28, 2022
    Turnstar Holdings Ltd, is pleased to announce the appointment of Mr Solomon Seoketsi Mantswe, to the Board of Directors, with effect from 1st July 2022. He brings over 30 years’ experience in the public service. He was appointed Deputy […]
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