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PURPOSE OF THE JOB:
The General Manager is responsible for maintaining the smooth operation of a luxury
safari camp. To provide leadership and development for staff, maintain camp facilities,
assist in implementing and maintaining the Group Environmental Minimum Standards
(GEMS) and provide a level of hospitality that meets the company’s minimum standards.
Creating a personalized safari experience for every guest. Ensuring the comfort and
needs of guests are met in camp as well as striving to exceed all expectations. Practicing
seamless communication of guests’ needs and ensuring all personnel in camp understand
and deliver accordingly.
BRIEF DESCRIPTION OF POSITION:
Guests & Hosting
• All Agents/Site Inspections /Journalists are to be hosted by the General Manager.
• Act as a brand ambassador at all times, ensuring that any trips happen as seamlessly
as possible.
• Meet and host all guests visiting camp, gathering as much information. All guests
should be asked about their stay, including their guide, room, and food.
• Ensure all guests receive a safety and camp orientation debrief, signing the Indemnity
& Waiver form in full.
Management Teams
• Empower departmental managers by constant communication and meetings in which
areas of focus are discussed.
• Set quarterly objectives with each manager, ensuring they do the same for their
teams.
• Assist in any shortfalls in team numbers and respective work as required.
• Ensure accountability of managers for respective departments or work done.
• Constantly drive inter-departmental co-operation
• Create team spirit by leading by example, listening, being emphatic, and motivating
your team.
Staff Management
• To ensure that you work with the staff committee to effectively solve and assist in any
staff issues that may arise.
• Time management to be implemented in conjunction with departmental managers, in
all departments of camp operations with necessary shift rosters being utilised.
• Record all ANSAR for staff timeously and submit to town by month end.
• Plan all staff leave and subsequent movements in and out of camp on time.
• Evaluate and implement optimum staff numbers in all departments, to effectively
streamline work in the lodge.
• Ensure succession plans are managed for all departments.
• Drive staff training through departmental managers, constantly evaluating and reassessing staff with potential, or in need of assistance, mentoring, and development.
• Familiarise yourself with company procedures, ensuring that any corrective or
disciplinary procedures are utilized as per company standards, in necessary
situations.
• General Staff meetings to be held monthly, with minutes to be submitted to HR,
Concession, and OPS management.
• Bi-annual appraisals must be followed for all camp staff.
• Motivate staff to utilize training platforms and attend in-house training courses,
monitoring their performance.
Administration
• Familiarize yourself with all aspects of camp administration, contracts & emergency
procedures.
• Delegate and assist with all camp administration effectively throughout departments,
ensuring deadlines are adhered to
• Personally check WISH and rooming allocations in advance, ensuring WISH queries
are submitted every Sunday to the relevant Travel shop consultant in town.
• Ensure all Guest information is captured on the Wilderness Window timeously,
making sure that in-depth information is inputted, and if applicable, sent on to the
subsequent camps guests are visiting.
• Monitor and maintain constant input of guest information on the MOOD boards,
ensuring all interesting and relevant information is discussed in every morning
meeting.
• All guest and staff medical incidents to be reported to Wilderness24
• WS24 forms to be filled in by yourself for any larger staff medical incidents, as well as
any damage or destruction to assets and company property.
• Oversee Month-end stocktakes and sheets, personally checking for any large
discrepancies or mistakes.
• Submit Wage Memos for both Senior and Junior staff to the relevant payroll person
as per the time frame stipulated by them. You should ensure that any necessary
charges or deductions are captured on this, as per company standards.
• Write a newsletter for your camp at the end of each month, as per the prescribed
format.
• Double-check all bulk orders before they are sent to town on the 28thof each Month,
utilizing the stock takes, par stock, and projected occupancies to ensure that all
orders are within prescribed levels.
• Ensure All Medical Kits (including guides) are stocked adequately, with all items being
checked monthly for expiration dates. Any medical orders are to be placed on the
15thof each month.
• Monitor stationary usage, and place orders on the 15thof each month.
• Make sure all Departmental Heads and Managers, including yourself, leave detailed
handover notes before going on leave. These are to be submitted to relevant
Concession and OPS managers.
• Timeously respond, or ensure response to any queries submitted by Operational
support.
• Ensure the required monthly environmental data is captured, correct and submitted
by the 10thof the following month.
Camp Operations
• Manage by Walking Around. Ensure you walk through the camp daily, making sure all
areas are kept to the highest possible standard. This includes visiting the staff village
regularly.
• Ensure adherence to Minimum standards at all times.
• Constantly evaluate areas that may need attention within the concession and camp,
submitting necessary feedback to the Maun office to allow for planning.
• Continuously drive Service standards, monitoring work ethic, neatness and skill sets.
• Support the Curio Shop & Spa Managers in their daily operations.
• Curb any excessive expenditure or wastage in all departments.
• Ensure all company assets are maintained and cared for in an appropriate manner.
• Communicate with your direct Manager (Concession or OPS Manager) regularly or as
required.
• Drive personalized guest experience as much as possible, with a minimum of one
signature activity per guest per stay and a magic moment per day.
• Familiarise yourself with the rules and regulations about operations within National
Parks and/or your concessions Technical Proposal, ensuring adherence to these
where applicable.
• Take responsibility and ownership of the entire camp operation.
• Work closely with 3rdparties like the BDF and Parks by reporting problem animal and
guest/staff safety-related incidents promptly.
• Be actively involved in the Environmental Management Systems (EMS) of the camp
by assisting in the formulation of improvement timelines and ensuring the provided
timelines are met.
Impact Awareness and Communication
• The General Manager is responsible for embodying and communicating Wilderness’
core impact strategy to both guests and staff, fostering a shared understanding and
commitment to the company’s conservation and community goals.
• Understand and articulate Wilderness’ Impact Strategy, including the mission, 2030
goals, and three Impact Pillars.
• Communicate Impact to guests by linking their visit to local projects and in-camp
products.
• Explain the “why” behind sustainable practices and direct guests toward supporting
Impact through repeat travel or donations.
• Educate and engage staff on their role in Impact, conservation efforts, and adherence
to sustainability policies.
• Facilitate back-of-house tours showcasing sustainable technologies, ensuring staff
can answer guest questions confidently.
Environmental – GEMS
• Ensure GEMS adherence across all camp operations, using the latest standards as
the baseline for compliance.
• Oversee operational implementation of GEMS in water, waste, energy, and field
systems to minimise environmental impact.
• Ensure EMS Improvement Timelines are adhered to and met.
• Conduct regular inspections of camp and staff village, checking waste systems, fuel
storage, water reticulation, power supply, hot water, and chemical use.
• Maintain reporting and documentation of all environmental data and critical
maintenance, submitting timely reports to sustainability teams.
• Train and hold staff accountable for GEMS compliance, including firefighting, waste
separation, and eco-friendly product use.
• Identify and resolve problems by addressing leaks, contamination, invasive species,
and waste disposal issues, while liaising with the Regional Environmental Manager.
• Integrate GEMS into daily management using the EMS checklist and incorporating
environmental updates into team meetings.
• Ensure STP inspections are regularly carried out and coordinate closely with TSM
and responsible personnel.
Other
Ensure your own legal, medical, and other insurance documents are kept valid.
Complete any other task as delegated to you by the Concession / Operations or Senior
management within the company.
QUALIFICATION & EXPERIENCE:
• A National Diploma in Tourism Management or equivalent.
• A minimum of 5 years’ experience within the hospitality industry.
• Experience in handling international guests and seasoned travelers will give an
added advantage.
• Lodge Management background and knowledge of the Safari lodge business is
preferable.
• Computer skills (MS Office suite).
COMPETENCIES:
Outstanding communication skills.
• Service excellence (Desire to enhance Guest Experience).
• Integrity.
• Problem solving.
• Empathy.
• Organizational Skills.
• Ability to work flexible hours
LODGE MANAGER
PURPOSE OF POSITION:
Ensuring the comfort and needs of guests are attained in camp as well as striving to
exceed all expectations. Practicing seamless communications of guests needs and
ensuring all personnel in camp understand and deliver accordingly. Incident reporting and
maintaining a database of all guest likes and/or dislikes for future reference.
The Lodge Manager is responsible for maintaining the smooth operation of a luxury
safari lodge. To provide leadership and development to staff, maintain lodge facilities and
provide a level of hospitality
which meets the company’s minimum standards.
BRIEF DESCRIPTION OF POSITION:
• Ensure and provide flawless, upscale and professional in camp and out of camp
guest service experiences.
• Analyze guest feedback and provide strategic direction to continuously improve
overall rating.
• Anticipate and react promptly to guests’ requirements; a sense of urgency.
• Oversee and coordinate all arrivals and departures of all camp guests.
• Coordinate and manage communication between guests and staff and follow up to
ensure complete service delivery.
• Direct, coach and manage camp employees to ensure all standards and operating
procedures are adhered to.
• Maintaining all aspects of facilities and assets in the camp and back of house through
best practice of hygiene and safety standards for both guests and staff.
QUALIFICATION & EXPERIENCE:
• A National Diploma in Tourism Management or equivalent.
• A minimum of 5 years’ experience within the hospitality industry.
• Experience in handling international guests and seasoned travelers will give an
• Ensure all company assets are maintained and cared for in an appropriate manner.
• Communicate with your direct Manager (Concession or OPS Manager) regularly or as
required.
• Drive personalized guest experience as much as possible, with a minimum of one
signature activity per guest per stay and a magic moment per day.
• Familiarise yourself with the rules and regulations about operations within National
Parks and/or your concessions Technical Proposal, ensuring adherence to these
where applicable.
• Take responsibility and ownership of the entire camp operation.
• Work closely with 3rdparties like the BDF and Parks by reporting problem animal and
guest/staff safety-related incidents promptly.
• Be actively involved in the Environmental Management Systems (EMS) of the camp
by assisting in the formulation of improvement timelines and ensuring the provided
timelines are met.
Impact Awareness and Communication
• The General Manager is responsible for embodying and communicating Wilderness’
core impact strategy to both guests and staff, fostering a shared understanding and
commitment to the company’s conservation and community goals.
• Understand and articulate Wilderness’ Impact Strategy, including the mission, 2030
goals, and three Impact Pillars.
• Communicate Impact to guests by linking their visit to local projects and in-camp
products.
• Explain the “why” behind sustainable practices and direct guests toward supporting
Impact through repeat travel or donations.
• Educate and engage staff on their role in Impact, conservation efforts, and adherence
to sustainability policies.
• Facilitate back-of-house tours showcasing sustainable technologies, ensuring staff
can answer guest questions confidently.
Environmental – GEMS
• Ensure GEMS adherence across all camp operations, using the latest standards as
the baseline for compliance.
• Oversee operational implementation of GEMS in water, waste, energy, and field
systems to minimise environmental impact.
• Ensure EMS Improvement Timelines are adhered to and met.
• Conduct regular inspections of camp and staff village, checking waste systems, fuel
storage, water reticulation, power supply, hot water, and chemical use.
• Maintain reporting and documentation of all environmental data and critical
maintenance, submitting timely reports to sustainability teams.
• Train and hold staff accountable for GEMS compliance, including firefighting, waste
separation, and eco-friendly product use.
• Identify and resolve problems by addressing leaks, contamination, invasive species,
and waste disposal issues, while liaising with the Regional Environmental Manager.
• Integrate GEMS into daily management using the EMS checklist and incorporating
environmental updates into team meetings.
• Ensure STP inspections are regularly carried out and coordinate closely with TSM
and responsible personnel.
Other
Ensure your own legal, medical, and other insurance documents are kept valid.
Complete any other task as delegated to you by the Concession / Operations or Senior
management within the company.
QUALIFICATION & EXPERIENCE:
• A National Diploma in Tourism Management or equivalent.
• A minimum of 5 years’ experience within the hospitality industry.
• Experience in handling international guests and seasoned travelers will give an
added advantage.
• Lodge Management background and knowledge of the Safari lodge business is
preferable.
• Computer skills (MS Office suite).
COMPETENCIES:
Outstanding communication skills.
• Service excellence (Desire to enhance Guest Experience).
• Integrity.
• Problem solving.
• Empathy.
• Organizational Skills.
• Ability to work flexible hours
LODGE MANAGER
PURPOSE OF POSITION:
Ensuring the comfort and needs of guests are attained in camp as well as striving to
exceed all expectations. Practicing seamless communications of guests needs and
ensuring all personnel in camp understand and deliver accordingly. Incident reporting and
maintaining a database of all guest likes and/or dislikes for future reference.
The Lodge Manager is responsible for maintaining the smooth operation of a luxury
safari lodge. To provide leadership and development to staff, maintain lodge facilities and
provide a level of hospitality
which meets the company’s minimum standards.
BRIEF DESCRIPTION OF POSITION:
• Ensure and provide flawless, upscale and professional in camp and out of camp
guest service experiences.
• Analyze guest feedback and provide strategic direction to continuously improve
overall rating.
• Anticipate and react promptly to guests’ requirements; a sense of urgency.
• Oversee and coordinate all arrivals and departures of all camp guests.
• Coordinate and manage communication between guests and staff and follow up to
ensure complete service delivery.
• Direct, coach and manage camp employees to ensure all standards and operating
procedures are adhered to.
• Maintaining all aspects of facilities and assets in the camp and back of house through
best practice of hygiene and safety standards for both guests and staff.
QUALIFICATION & EXPERIENCE:
• A National Diploma in Tourism Management or equivalent.
• A minimum of 5 years’ experience within the hospitality industry.
• Experience in handling international guests and seasoned travelers will give an added advantage.
• Lodge Management background and knowledge of the Safari lodge business is
preferable.
• Computer skills (MS Office suite).
• Ability to work flexible hours.
COMPETENCIES:
• Outstanding communication skills.
• Service excellence (Desire to enhance Guest Experience).
• Ability to work under pressure without compromising accuracy
• Problem solving.
• Self-starter with high energy levels.
• Excellent administrator and professional in all dealings.
• Dedicated to customer satisfaction and desire to “go the extra mile”. Organizational
Skills.
TECHNICAL SERVICES MANAGER
PURPOSE OF POSITION:
The TSM will take daily responsibility to ensure the management of the Maintenance
Department with the function of reactive repairs and planned maintenance, which will
include managing Company assets and staff members. This position will report directly to
the General Manager, with a dual reporting responsibility to the Asset Manager.
The candidate for this position will be qualified and/or have substantial experience of
a relevant building trade e.g. electrical, mechanical engineering, plumbing, drainage,
construction, painting and decorating etc. Leading a team of maintenance staff, you will
be able to demonstrate strong organisational skills to lead, plan and delegate the teams
work and be willing to take a hands-on approach to the maintenance and repairs. A major
part of this role will be focused on up-skilling the team in order to reduce the number of
contractors used.
BRIEF DESCRIPTION OF POSITION:
ENSURE EFFICIENT AND PRODUCTIVE MANAGEMENT OF CONCESSION STAFF
• Ensure that the team’s KRAs’ in place
• Ensure that the team’s organogram is in place
• Ensure that the team’s Competency Chart is in place
TO ALWAYS OFFER A SERVICE TO GUESTS WHICH EXCEEDS THEIR EXPECTATIONS
• To set maintenance standards with the team
• To continually train staff in the delivery of the maintenance standards
TO MAINTAIN ALL ASPECTS OF THE MOMBO CONCESSION FACILITIES AND
EQUIPMENT
Align the maintenance standards and concept to the WS brands and values
Refine the standards and constantly expand on the maintenance program
NEW WORKS AND EQUIPMENT
• Ensure that all new equipment is correctly commissioned in the concession
• Ensure that all new equipment is supplied with both sufficient spares and a
detailed manual and spares list
GUEST INTERACTION AND EDUCATION
• Interact with guests on an informative basis as required
MANAGE OR ASSIST IN VARIOUS CONCESSION LOGISTICAL OPERATIONS
• Assist in the correct waste management procedures being adhered to in the
concession
• Assist with the removal of all waste from the concession
PROPER MANAGEMENT OF THE ANNUAL OPERATIONAL AND CAPEX BUDGETS
• To assist in annual budget preparation within framework and timetable provided
by the Finance Department
• To manage operational monthly expenditure within the annual budgets
TO MANAGE ORDERS WITHIN THE BUDGETS AND SYSTEM DEVELOPED FOR THE
CONCESSION
• To understand and respect the ordering system
• To manage orders within the Budgets, for each month and accumulated year
to-date
• To endeavor to improve on prices and quality from supplier
TO PRODUCE MONTHLY OPERATIONAL INFORMATION
• Monthly Maintenance operational document to be generated
• To produce concession wage request to Asst BMs
• To keep monthly concession staff attendance register current
TO REPORT INCIDENTS OF WHAT EVER NATURE TO THE GM AT THE EARLIEST
POSSIBLE MOMENT AND TO MANAGE THE INCIDENTS IN LINE WITH THE SYSTEMS
SET OUT BY THE SAFETY OFFICER
• To be familiar with and manage the systems involving the handling and reporting
of incidents of whatever nature (Fire, safety, health, accident etc)
• To ensure incidents are communicated at the earliest possible moment
• To ensure all staff are trained and inducted into the OWS vehicle training
program
ENSURE ENVIRONMENTAL AWARENESS IS PARAMOUNT TO ALL STAFF AND THE
RUNNING OF THE CAMP OPERATION
• Ensure adherence to and awareness of the requirements in energy conservation
QUALIFICATION & EXPERIENCE
• Minimum of 5 years proven technical experience in a similar background
Only candidates who meet the above requirements need to apply by emailing:
mpaphis@wildernessdestinations.com
Closing Date: 3 March 2026
For more information on these vacancies
Contact : Mpaphi Singabapha (Human Resources)
Telephone: +267 6860086
Physical address: Plot 1 Mathiba Road, Maun
Postal address: Pr Bag 14, Maun